Technical Channel Partner Engineer

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, filtration systems, and predictive digital monitoring technologies. We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. To provide technical support, training, governance, certification and capability development to our Channel Partners across MEA region ensuring alignment with JC standards while protecting our Intellectual property. •Act as the primary technical focal point for all certified Channel Partners within the assigned region. •Provide technical support related to repair activities, refurbishment processes, assembly procedures, testing requirements, and service execution. •Review and support technical requests from Channel Partners within approved authorization limits. •Coordinate technical escalations between Channel Partners and John Crane Engineering, Product Management, and Service Operations teams. •Deliver and coordinate technical training programs for Channel Partner personnel. •Support certification and recertification of Channel Partner technicians and engineers. •Evaluate technical competence and readiness of Channel Partner personnel. •Perform t