Technical Client Success Manager - Singapore

Job Title: Technical Client Success Manager Reports to: Global Head of Client Delivery Location: Singapore About Elwood Elwood Technologies is an FCA regulated firm that provides end-to-end institutional-grade digital asset Execution, Liquidity Access and Portfolio Monitoring & Risk Management Software. Built with institutions for institutions, Elwood’s EMS offers best available price execution, smart order routing and algorithmic tooling alongside a traditional finance grade Portfolio Management System. Built by industry experts with decades of combined experience in investment management and digital technology, we are looking for a Technical Client Success Manager to join our Client Delivery team and strengthen client relationships across Asia. Job Description Elwood is seeking a Technical Client Success Manager to join our Client Delivery team. With team members currently based in London, New York, and Singapore, this role supports our mission to deliver 24/7 world-class service to clients operating in the digital asset ecosystem. As part of the Client Delivery team, you will serve as both a technical point of contact and a relationship owner for our clients—ensuring their success through proactive support, solution design, and close collaboration with our Product, Engineering, and Sales teams. You will be instrumental in resolving complex technical issues, translating client needs into tailored solutions, and working closely with Sales to identify opportunities to expand how clients use the Elwood platform. This is a fantastic opportunity for someone with a strong technical foundation and client-facing experience who is excited about digital assets, and the technologies powering next-generation financial systems. Provide timely, high-quality technical support to Elwood clients via live chat, email, and other communication channels. Own, investigate, and resolve complex technical issues, escalating where appropriate and ensuring end-to-end issue resolution. Manag