Technical Customer Care Specialist I (Dealertrack DMS AH)

Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Technical Customer Care Specialist I Management Level Individual Contributor Flexible Work Option Can work remotely anywhere in the specified country Travel % No Work Shift Variable Compensation Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description This position is remote/work from home and can be located anywhere within the United States. Schedule: Must be able to work any shift during business hours, currently Monday - Saturday, 5AM - 6PM MDT (hours subject to change to meet business needs, shifts may include fixed Saturday schedule). Key Responsibilities The Technical Customer Care Specialist will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the Dealertrack family of products Handle routine customer questions relating to product usage, as well as technical support issues Maintains expert-level knowledge of Dealertrack Solutions and Products Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function Accurately logs all customer information in the CRM customer ticketing system Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure Follow-up skills Ability to handle and respond to multiple open issues Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely Ability to work required shifts both independently and within a team organization Facilitate c