Technical Customer Success Manager

Travel Expectations/Requirements: 10%-25% Role Description: At Defense Unicorns , we don't do average. We build software for high-stakes environments, and our customers need more than a check-in-once-a-quarter CSM — they need a technical partner who can go deep, move fast, and keep calm when things get hard. You'll be embedded with customers, helping them get real value from our platform, partnering with our engineers when things get exciting, and making sure every account you own is set up to grow. Technical enough to hold your own in the weeds, strategic enough to run an executive review. If that sounds like your kind of work, you'll fit right in with our team of Unicorns. Responsibilities: As the main point of contact for key accounts, you will build strong relationships with leadership and technical teams to ensure they are getting the most from the platform. You will act as a strategic advisor together with our engineers, helping customers navigate their platform and requirements while solving any roadblocks they encounter. By deeply understanding their goals, you will ensure long-term success, driving high adoption rates and identifying opportunities to grow the partnership. Mission & Account Ownership: Serve as the primary post-sales success lead for assigned commercial accounts Build trusted relationships with executive leadership, engineering teams, and technical stakeholders Develop and execute outcome-aligned success plans for our customers Lead Quarterly/Executive Reviews focused on platform value, operational readiness, and customer outcomes Proactively identify adoption gaps, risks, and expansion opportunities Technical Advisory & Enablement: Assist customers on Kubernetes-based platform architecture questions Guide customers through secure software delivery principles and complex deployment requirements Advise on CI/CD pipelines, GitOps workflows, and modern software delivery practices Troubleshoot complex deployment challenges in partnership with Eng