Technical Customer Support Specialist (German/French)

Our mission at Qwello is to revolutionize the charging industry, we are committed to turn the world from combustion to electric. We design, build and operate charging infrastructure for the public space. We excel in simplicity, user focus and engineering excellence. We value diversity of thought, background and approaches and foster a culture of belonging. We understand that the best products are built by excellent teams, not individual superstars. Be part of shaping the E-mobility of the future! Therefore, to strengthen our team, we are looking for a highly motivated Technical Customer Support Specialist to join our support team full-time and remotely from throughout Germany at the earliest possible date. Become part of our international team and help shape the future of e-mobility! ⚡ As a Technical Customer Support Specialist at Qwello, you are responsible for ensuring that our customers feel looked after 24/7. You live our core value "Customer First" and are the primary point of contact for customer inquiries of all kinds. In this role, you will investigate and resolve customer-reported technical issues by analyzing charging session data, reviewing logs, identifying root causes, and collaborating with internal teams when needed. You do not need to be an engineer, but you should enjoy problem-solving, investigating issues, and learning how technical systems work. You will make sure that we constantly improve our product and our support processes with the help of customer feedback.