Technical Delegate / Flying Doctor

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. The Technical Delegate (Automotive) is responsible for executing on-site and remote missions to accelerate vehicle repair lead times, resolve complex technical incidents, and support service networks in delivering first-time-right fixes. Embedded within the Technical Assistance process and team, this role acts as a technical escalation point for individual vehicles and cross-fleet issues, translating diagnostics into actionable solutions, documentation, and training for technicians and stakeholders. Key activities and responsibilities: Execute field and remote missions to support dealerships, authorized repairers, and technical centers across Europe, reducing vehicle downtime and backlog. Diagnose and resolve complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing faults. Analyze issues affecting single vehicles and systemic problems impacting multiple vehicles; provide containment and corrective actions. Use OEM diagnostic tools (e.g., wiTECH POD, DiagBOX VCI) to perform guided diagnostics, software updates, reprogramming, and parameterization. Interpret wiring diagrams, service manuals, and technical bulletins to identify root causes and define repair methods. Produce clear technical reports, incident summaries, and action plans; synthesize findings for engineering, quality, and aftersales stakeholder