Technical Implementation Lead

TECHNICAL IMPLEMENTATION LEAD ABOUT BASATA At Basata, we’re rethinking the way healthcare practices get work done. Our AI-powered tools help automate the repetitive, time consuming tasks that bog teams down, so staff can spend less time on admin and more time with patients. We’re a small, fast-moving team that loves building smart systems and simple, intuitive experiences. If you're someone who gets excited about early-stage energy, designing better ways to work, and fixing what’s broken in healthcare, we’d love to connect. ABOUT THE ROLE We're looking for a Technical Implementation Lead to own the deployment of Basata's AI products into specialty medical practices. You'll be the bridge between our engineering team and our customers spending time with customers, mapping complex administrative workflows, configuring our platform against EHR systems and existing infrastructure, and ensuring every deployment drives measurable outcomes. Your field learnings will directly shape what we build next. WHAT YOU’LL DO - Lead end-to-end implementations: Own each customer deployment from kickoff through go-live and beyond. - Map and re-engineer workflows: Spend time on-site with practice staff to deeply understand their administrative workflows and design how Basata's AI fits into and improves each one. - Drive EHR and systems integration: Configure and troubleshoot integrations with EHR platforms, practice management systems, fax servers, and other clinical infrastructure. Work with HL7/FHIR standards and APIs to ensure reliable data flow. - Champion change management: Build trust, address resistance, design training programs, and ensure adoption sticks not just at launch, but over time. - Gather and translate requirements: Act as the technical voice of the customer. Capture detailed workflow requirements, edge cases, and feedback, then translate them into clear specs and priorities for our engineering and product teams. - Build scalable implementation processes: Document playb