Technical Merchant Banking Support Associate

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. Sutherland is seeking a motivated and passionate individual to join us as a Technical Merchant Banking Support Associate. We are a group of driven and hard-working professionals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! As a Technical Merchant Banking Support Associate, you will: Provide Exceptional Customer Service: Answer inbound calls and respond to inquiries about technical issues, banking products, and services. Offer solutions and perform general account maintenance. Deliver Technical Support: Troubleshoot and resolve complex technical issues related to merchant banking systems, payment gateways, and point-of-sale (POS) devices. Process Transactions: Handle various financial transactions, including payments, transfers, and account reconciliations, ensuring accuracy and compliance with banking regulations. Educate Clients: Explain merchant banking services, fees, and technical processes to clients, ensuring they understand how to effectively use our banking platforms and tools. Upsell Products and Services: Identify opportunities to promote additional banking products or services that may benefit our merchant