Technical Program Manager

Why work at Higgsfield AI? Higgsfield AI is the fastest-scaling generative AI company in history, hitting $700M in annual revenue run rate, 30M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands. We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like. About the role We're looking for a Technical Program Manager to serve as a critical bridge between our customers and our Product and Engineering teams. You'll own complex technical customer inquiries from end to end—understanding what customers are trying to accomplish, investigating issues, coordinating with the right technical teams, and driving requests through resolution. You'll develop a deep understanding of Higgsfield's products, APIs, models, and technical infrastructure while identifying patterns across customer feedback that can help improve our products and customer experience at scale. WHAT YOU'LL DO: - Own technical customer inquiries and escalations from initial request through resolution. - Become deeply knowledgeable about Higgsfield's products, models, APIs, capabilities, and technical workflows. - Investigate and troubleshoot customer issues, identify root causes, and coordinate with Engineering and Product to drive resolution. - Translate customer questions and business requirements into clear technical problems and actionable next steps. - Communicate technical concepts, limitations, workarounds, and solutions clearly to technical and non-technical stakeholders. - Partner closely with Engineering and Product to prioritize high-impact customer issues and ensure timely follow-through. - Identify patterns across customer inquiries and surface recurring product gaps, bugs, feature requests, and opportunities. - Build processes, documentation, a