Technical Quality Manager

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. This position is responsible for monitoring the technical aspects of the SGS Natural Resources, Energy, North American Operations in conjunction with requirements of the Quality Management System and ISO/IEC17025. This includes method validation, verification, method transfer, assessment of client data, technical internal audits and proficiency testing/round robin (PT/RR) performance. This position involves travel and flexibility to meet both the needs of the laboratory as well as the clientele. Establish, improve and maintain lean and effective method validation, verification and method consistency to align with the current technical requirements and with the international standard ISO/IEC 17025 for testing laboratories Prepare technical templates for protocols and procedures as applicable. Reviews and approves method validation / verification / transfer / development Support effective corrective action to on time closure with other responsible personnel; follow up on effectiveness of corrective action Liaise with site Operations Managers, Quality Systems Manager, Chief Chemists and Client Services personnel in response to complaints involving data non-conformances Work with Chief Chemists and department Supervisors to continuously improve lab technical capabilities and services. Contribute to the training and development of all technical staff in standardised, technical quality policies and procedures. Remote interrogation of NAM SLIM databases to monitor Quality Control conformance as well as organize and schedule site audits, if necessary, for same. Review and evaluate QC deviations for impact assessment. Monitor internal QC and PT/RR performance for bias