Technical Services Manager

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed. Join us to transform the way the world works. At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. The Technical Services Manager role involves monitoring product health and quality using data from various sources such as real-time product monitoring, member escalations, social media, and help center discussions. The primary focus is on identifying and resolving complex technical issues before escalating them to Engineering and Product Management, ensuring outstanding experiences for members and customers. This role also contributes to strategic initiatives aimed at improving product quality, supports feature launches, product sunsets, and ensures product quality readiness. Key Responsibilities Own a set of products and/or major product features, making impactful business decisions without supervision. Track and improve key product quality metrics through actionable initiatives. Investigate and resolve complex member technical issues within SLA timelines. Proactively analyze dashboards and reports to identify and address issues. Prepare and share escalation trends, pinpoint critical product concerns, and suggest opportunities for improvement. Foster collaboration in team discussions, encouraging div