Technical Success Manager

We’re looking for a Technical Success Manager to join our Implementation team and play a critical role in delivering Marqeta’s cutting-edge card issuing and payments platform to new customers. You’ll lead the technical onboarding of standardized products, support customers through implementation, and become a trusted voice both internally and externally. This role blends product expertise, customer advocacy, and a collaborative mindset to drive long-term client success and improve our implementation practices. If you’re motivated by building strong customer relationships, solving technical problems, and contributing to team growth, this could be the role for you. We work Flexible First . This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us! This position is not for an existing vacancy. The Impact You'll Have Lead Implementations : Own the configuration and deployment of Marqeta’s standardized products and services for new customers, interfacing with everyone from full stack engineers to founder/CEOs. Customer Support : Serve as the technical expert guiding customers through their integration journey, especially with our APIs Build Product Expertise : Develop deep knowledge of specific Marqeta products and services; create customer slide presentations, internal runbooks and training content to scale team knowledge. Advocate for Customers : Provide feedback to internal teams that reflects the customer’s voice and ensures our product evolves to meet real-world needs. Collaborate Cross-Functionally : Partner with Marqeta’s Project Managers, Product Managers, Sales, and Account Management to align and execute on client goals. Who You Are 5+ years of experience in a technical customer-facing role (e.g., solutions engineering, technical onboarding, or technical support). Exceptional communication skills - you can explain complex technical concepts to anyone orally and in writing. Your friends and family consi