Technical Support Engineer (Blockchain & Backend Development)

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. As a Tier 3 Technical Support Engineer, you will resolve complex technical issues and closely collaborate with backend development teams. Your main focus will be expert-level troubleshooting, with additional opportunities to engage in backend tasks related to Java, Spring Boot microservices, APIs, and blockchain technologies. Responsibilities: Provide advanced (Tier 3) technical support, ensuring fast issue identification, resolution, and escalation when needed. Work closely with Tier 1 and Tier 2 support, DevOps, and backend developers to solve code-level and system-level issues. Design, develop, and maintain internal automation tools to optimize workflow and reduce manual processes. Build dashboards and monitoring solutions to track system performance and incident trends. Collaborate with backend teams using Java / Spring Boot to troubleshoot and enhance APIs and microservices. Document troubleshooting processes, root cause analyses, and best practices for the internal knowledge base. Support incident management, ensuring 24/7 stability of Binance’s trading platform and related systems. Continuously explore new technologies and best practices in backend, automation, and Web3 infrastructure. Requirements: Bachelor’s degree in Computer Science, Software Engineering, or related field. 2-10 years of experience in t