Technical Support Engineer (French-speaking)

OUR MISSION AND WHY IT MATTERS We are on a mission to make humans the strongest security layer. Human risk remains one of the biggest vulnerabilities and traditional awareness training is not enough. We take a different approach by combining AI-driven personalization, real threat detection, and behavioral science to actively protect people and organizations. We don't just simulate risks. We build the tools that detect and stop them. WHY THIS ROLE MATTERS As a Technical Support Engineer, you will play a critical role in safeguarding our customers' digital assets and ensuring they get the most out of the Hoxhunt platform. We prioritize quality and unparalleled support, and you will be the dedicated go-to expert for our Francophone market. By resolving complex integration challenges and identity workflows, you directly empower our customers to maintain a strong security posture in a challenging cyber environment. WHAT YOU'LL OWN AND DRIVE - Provide high-quality technical support to customers through email and our support platform, investigating and resolving issues across the full Hoxhunt product surface — from platform configuration and user management to integrations, email infrastructure, and security tooling. - Troubleshoot integration challenges between Hoxhunt and customers' identity providers, email environments, and security stack, including Active Directory, Okta, Microsoft 365, and Google Workspace. - Diagnose and resolve email deliverability and security configuration issues, ensuring Hoxhunt works reliably within customers' environments regardless of how their infrastructure is set up. - Support customers with identity and access management workflows, including SSO, SCIM provisioning, and authentication troubleshooting. - Act as the primary technical support contact for the Francophone market, combining deep product knowledge with clear, confident communication in French. - Collaborate closely with Engineering, Product, and Customer Success to escalate and