Technical Support Engineer

Who We Are For more than 20 years, Nomis has pioneered pricing optimization solutions for the world’s largest banks and credit unions. Today, we’re redefining what’s possible with a single, integrated platform that unifies customer insights, product strategy and pricing execution to deliver the personalized financial solutions modern consumers expect. Driven by analytical excellence and a passion for data, we’ve moved beyond point solutions to deliver a comprehensive platform that enables financial institutions to truly understand their customers and proactively meet evolving needs. Who We Need Nomis Solutions is seeking a Technical Support Engineer to serve as the frontline technical expert and trusted advisor for our enterprise customers when they experience critical interruptions or technical challenges. We are looking for an individual to support the 12-8pm EST shift. You'll combine deep technical troubleshooting skills with exceptional customer communication, leading incident resolution efforts that keep our customers' multi-million dollar pricing operations running smoothly. You're both technically curious and customer-obsessed, bringing urgency and clarity to complex situations while coordinating cross-functional teams to deliver swift, effective solutions. You thrive in dynamic environments where no two days are the same, viewing each incident as an opportunity to deepen product knowledge, strengthen customer relationships, and continuously improve how we deliver support. What’s in it for you? Technical depth. Customer impact. Continuous growth. You’re looking for more than a traditional support role – you’re looking to become a technical authority. In this position, you’ll work directly with enterprise customers running mission-critical pricing systems for some of the largest financial institutions. You’ll join a collaborative, technically sophisticated team where your troubleshooting expertise and proactive problem-solving directly impact customer success