Technical Support Engineer

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers everyday in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking. Values: Open, Trusted and Bold Trusted Partners: Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year Fortinet: Elite VIP Program – one of only 2 in the UK Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio Technical Support Engineer - Fully Onsite - Central Manchester This is a full-time onsite Technical Support Engineer to provide technical support to a prestigious client. Job Duties: To help determine customer needs, as the customers first point of contact with Telefónica Tech, this is a vital role within the organisation. Engineers will be technically proficient at performing on-site support and triage activities for Desk, Wall and Floor ports; WAP ceiling ports; Equipment Room patching of access switches; Shared Printers; Audio Visual Equipment; Room Booking Tablets; Digital Signage. On-site engineers will also escalate incidents to the offsite team where required and will assist with on-site diagnostic and resolution activity under the guidance of the offsite team as required. Daily checks and management, monitoring of on-site equipment. Triage and log tickets with 3rd party vendors. Assist with the installation and support of network equipment at customer’s premises to ensure effective service within agreed time sc