Technical Support (L2) Engineer

We are seeking a highly skilled Technical Support Engineer to join our dynamic team. As a Tech Support Engineer, you will play a crucial role in ensuring smooth operations and providing exceptional support to our clients. If you are passionate about technology, have a strong background in L2/L3 support or system administration, and possess excellent problem-solving abilities, then this is the perfect opportunity for you. What you will be doing: — Collaborate closely with the 1st line support team to effectively communicate and resolve technical issues. — Conduct in-depth research to identify and troubleshoot complex technical problems. — Monitor system health and alerts, ensuring timely detection and response to incidents. — Identify and report incidents to 3rd-party systems promptly and accurately, ensuring timely escalation and resolution. — Proactively detect and investigate application errors, taking appropriate follow-up actions. — Optimize and automate recurring tasks to improve efficiency and reduce manual efforts. — Gather and analyze data for insightful analytics, contributing to data-driven decision-making. — Foster effective communication and collaboration with other departments such as Dev, DevOps, and QA. — Develop efficient tools for internal use to streamline processes and enhance productivity. You certainly have: — A minimum of 3+ years of experience in L2/L3 support (technical, not customer support, please, pay attention to this requirement before sending your CV). — Proficiency in Linux/macOS operating systems with strong command-line skills. — Experience with ticketing systems (Jira preferred, Zendesk, etc.). — Solid understanding of web services (HTTP/HTTPS) and APIs, with hands-on experience troubleshooting REST/SOAP APIs using tools like Postman, cURL, or similar. — Strong knowledge of JSON/XML formats and ability to analyze logs and debug issues involving structured data. — Familiarity with logging tools such as Splunk, Kibana, or Grafana. — E