Technical Support Manager - Ecosystem

Join the team redefining how the world experiences design. Kamusta, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work Our flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place. Whether your role needs you in the office, at home or a bit of both, we've created an environment that truly empowers you to thrive. What you’d be doing in this role As a Service Operations Specialist, you'll lead the Developer Support and App Review teams , owning both the day-to-day operations and the long-term strategy for how we scale. You'll be responsible for ensuring SLAs are met, the team is reaching their targets, and that we’re continually improving the efficiency and quality of our review processes. You’ll drive the adoption of automation and AI to ensure we're set up to handle growing review volumes without proportional headcount growth. You’ll work alongside product, partnerships, and engineering to ensure that every new ecosystem product launches with a streamlined review process, and that developer friction is minimised at every step. At the moment, this role is focused on: You’ll coach and lead a team of app review and support specialists, developing their skills and ensuring high performance across the team You’ll be responsible for ensuring that all priority partners are supported through the review process with a high-quality, timely experience You're the driver for a more streamlined and automated review process, implementing tooling improvements, Jira automations, and AI-assisted checks to scale operations You’ll be the conduit between developers and the Canva product team, translating developer feedback and pain points into actionable product insights that assist with prioritisation You’ll ensur