Technical Support Specialist II – FME Flow

As a Technical Support Specialist II – FME Flow at Safe Software, you will serve as a technical resource supporting complex customer environments and enterprise-scale deployments. This role requires deep product knowledge, strong analytical skills, and the ability to provide architectural guidance. We have an immediate opening and are excited to find the right candidate to join our team. You will collaborate with Customer Experience and Development teams to investigate advanced technical challenges and identify root causes in diverse and highly configurable environments. You will advise customers on FME Flow architecture, ecosystem integrations, and deployment strategies that support long-term scalability. In addition to case work, you will strengthen the broader FME knowledge ecosystem. Based on customer trends and user experience insights, you will create product improvement requests, recommend documentation updates, and contribute detailed knowledge base articles and tutorials. You will also support customer growth and adoption initiatives by conducting software demonstrations, building proof-of-concept solutions, and delivering training sessions and presentations. Success in this role includes the ability to guide large and complex organizations in designing systems that grow with their data demands. We welcome applicants from diverse backgrounds and experiences. If you are interested in this role but do not meet every qualification listed, we encourage you to apply. We value technical depth, collaboration, and continuous development. ABOUT THE TEAM This role is part of Safe Software’s Customer Experience team. The team supports customers globally, helping them implement, optimize, and expand their use of FME products. As a member of the team, you will contribute to shared expertise, participate in feature testing and product feedback cycles, and help shape how we support complex enterprise environments. The team values collaboration, practical problem-solving,