Technical Support Specialist with English (Non-Voice) – AR Glasses, Late/Night shifts

About Us: At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join our team supporting Spotify, the world’s leading music streaming platform. If you’re ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (anywhere in Bulgaria!), this opportunity is made for you. With over 422 million monthly active users across 180+ countries, it is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. Join us in supporting its vibrant user base! About the role: We are looking for a motivated Technical Support Specialist to provide assistance for innovative AR (Augmented Reality) glasses. This is a non-voice role, meaning all communication is handled via chat and email—no phone support required. Location: Fully Remote Schedule: Late & Night Shifts (6:00 PM – 2:00 AM / 9:00 PM – 5:00 AM EET) Working Days: Monday to Sunday (rotational schedule) Key Responsibilities: Provide technical support to customers via chat and email Troubleshoot issues related to AR glasses and associated software Deliver clear, accurate, and timely solutions Maintain a high level of customer satisfaction Collaborate with team members to resolve complex cases Requirements Fluent English (C1 level) – both written and verbal Previous experience in customer support or technical support is a strong advantage Strong problem-solving and communication skills Ability to work effectively in a team-oriented environment Comfortable working late and night shifts What We Offer Fully remote work environment Opportunity to work with cutting-edge AR technology Supportive and collaborative team culture Career development opportunities Competitive salary and performance-based bonuses Additional health insurance Food vouchers If you're passionate about technology and enjoy