Technical Trainer

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: This role combines live technical training delivery with instructional design and e-learning development for Clio Operate customers. The Technical Trainer serves as a Clio Operate subject matter expert who assesses customer needs, delivers engaging live sessions, troubleshoots technical and configuration questions, and builds, maintains, and continuously improves self-paced Articulate Rise courses that scale training across the customer base. Responsibilities Assess customer technical environments and workflows to identify training needs, and recommend appropriate training solutions to enhance their practice management and productivity. Conduct engaging and interactive training sessions for customers covering various aspects of Clio Operate. Serve as a subject matter expert, providing guidance and best practices on utilizing Clio Operate to optimize workflows and productivity. Troubleshoot technical and configuration questions that arise during training sessions, escalating complex issues to support or engineering as needed. Stay current on Clio Operate releases, features, and configuration options to ensure training content and delivery reflect the latest product capabilities. Effectively communicate complex technical concepts and functionalities in a clear and concise manner, across both live and self-paced formats. Design and build self-paced e-learning courses in Articulate Rise, applying instructional design principles — clear learning objectives, logical scaffolding, knowledge checks, and adult learning best practices. Maintain and update existing Rise courses and other training content to reflect Clio Operate feature changes and new releases, ensuring materials remain acc