Technology Production Supervisor

Technology Production Supervisor Position Summary Technology Production is the layer where client work becomes reliable, repeatable, and scalable — the emails, banners, landing pages, websites, custom applications, and client-specific product implementations our pharma clients depend on. The Technology Production Supervisor is the hands-on technical leader who runs that production day to day. This is a technical role, not a project management role. You will work closely with project managers and with every department — creative, product engineering, platform, marketing ops, and account teams — but your value is technical: guiding developers, reviewing work, translating ambiguous requests into clear technical requirements, keeping delivery on track, and being the person the team and clients turn to when something needs to get built or fixed. It is the kind of hands-on technical leadership the function's senior developers provide today. Key Responsibilities • Be the SME on everything we produce. Serve as the subject-matter expert on all Technology Production deliverables and products — emails, banners, EHR units, landing pages, WordPress/CMS, custom websites and applications, and our client-specific product implementations. • Lead day-to-day technical delivery. Attend project kickoffs, scope work technically, and guide the development team from intake through build, QA, and delivery. • Own allocation and resourcing. Decide who works on what, today — balancing a fast-moving agency pipeline where priorities shift and work arrives with little notice. • Spot-check quality. Light-touch reviews to catch clearly broken things — not deep code audits. AI, automated tests, and QA increasingly cover this, and other developers can do deeper code reviews when needed; you set the quality bar and step in where it matters (e.g., regulated/MLR accuracy). • Triage and resolve technical issues. Act as the first escalation point when something breaks across our sites or deliverables; unb