TechOps Engineer

THE OPPORTUNITY In this role, you won't just be closing tickets, you'll treat our internal IT infrastructure as a product, building automated systems that enable our teams to tackle some of the hardest problems in the US healthcare system. At Candid, we view Technical Operations not as a traditional corporate cost center, but as an engineering discipline and a driver of business value. You will balance day-to-day user support with deep project work, have a direct say in the tools we use, and work closely with Corporate Security and People Ops to scale our environment. What You’ll Do - Scale Onboarding & Offboarding: Own and automate the end-to-end operational lifecycle for employees, optimizing our current processes so they can seamlessly scale as our team grows. - Execute High-Impact Projects: Lead immediate critical initiatives including migrating our Apple MDM platforms, perfecting a frictionless Zero-Touch Enrollment pipeline, and building Just-in-Time (JIT) access automation. - Endpoint & App Management: Set up and maintain secure endpoint configurations for workstations and mobile devices using Apple MDM (Jamf/Kandji), AutoPkg, and complementary security software. - Enforce Zero Trust Security: Securely implement and manage critical business applications, ensuring modern zero-trust enforcement via SSO, SAML, and MFA. - Root-Cause Troubleshooting: Investigate why things break. We value curiosity and fixing core infrastructural issues over applying quick, repetitive patches. - Collaborate Across Teams: Work closely with stakeholders in Engineering, Security, and People Operations to deliver tools and processes that make their work safer and easier. Who You Are - You bring 4+ years of hands-on Technical Operations or IT experience, ideally honed in a fast-paced tech startup or a high-volume Managed Service Provider (MSP) environment. - You possess deep technical troubleshooting skills across macOS and hands-on experience managing Apple MDM tools (Jamf, Kandji, et