Ticketing Operations Specialist

Who We Are Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream , we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore. About The Role The Ticketing Operations Specialist will support the daily administration of MOIC’s ticketing operations, OTA accounts, Guest Support escalations, payment disputes, reporting, Flowcodes, and third-party business listings. This person will work closely with the Senior Manager, Revenue & Pricing Optimization and cross-functional partners across Operations, Sales, Marketing, Partnerships, Finance, and Guest Support. We are looking for someone who is highly organized, detail-oriented, comfortable working across multiple systems, and able to manage routine requests independently while escalating more complex or sensitive issues appropriately. Your Day To Day Ticketing & Distribution Operations Maintain ticketing products, schedules, promotions, pricing, inventory, capacity, and availability based on approved business plans and operating guidelines. Support ticketing setup and system testing for new locations, events, partnerships, promotions, and product launches. Manage ticket availability and troubleshoot routine booking, pricing, inventory, promotional, and system issues. Maintain OTA products, accounts, pricing, schedules, and availability, including routine booking adjustments, refunds, and operational requests. Partner with Sales on group bookings, ticket availability, product setup, and event-related ticketing needs. Guest & Business Operations Respond to routine internal ticketing, booking, and av