Trader Support Specialist (US)

About Us At Tradeify .co"> Tradeify .co, we are not just another proprietary trading firm; we are a dynamic and innovative force, specializing in multi-asset trading through sophisticated, data-driven strategies and cutting-edge technology. We partner with industry leaders like NinjaTrader and Tradovate to provide our traders with a best-in-class experience. Our core mission is to empower exceptional traders by providing significant capital, state-of-the-art technology, and unwavering support, enabling them to thrive in the complexities of global financial markets. We are deeply rooted in a culture of quantitative analysis, rigorous risk management, and perpetual learning. As we continue our aggressive growth trajectory, we are seeking talented Trader Support Specialists to work with our prop traders during the US time zones. The Opportunity Serve as the primary point of contact for Tradeify .co"> Tradeify .co traders and customers, owning interactions from start to resolution through all support channels, including live chat, email, and Discord. Accurately identify, assess, and efficiently resolve a wide range of inquiries, spanning from general account questions to more complex technical and operational issues related to trading platforms, data feeds, and execution. Use technical ability to master trading platforms, internal tools, and proprietary systems, maintaining in-depth product knowledge through ongoing education. Skillfully troubleshoot incoming inquiries, determining severity, and escalating to appropriate internal teams such as Compliance, Operations, and Technology when necessary, ensuring prompt resolution and diligent follow-up. Make every trader interaction complete, using empathy as well as knowledge to provide white-glove care. Actively participate in improving Tradeify .co"> Tradeify .co’s trader-focused Learning Center and our internal knowledge bases to promote self-service capabilities for traders. Contribute to team goals by focusing on custom