Training Coordinator

Our client is Australia’s largest provider of aesthetic and medical-grade technology. They deliver cutting-edge treatment technology, skincare, accessories, and business support to over 4,500 stockists across Australia, New Zealand, and beyond. They are now looking to hire a Training Coordinator that will be responsible for client training queries and providing support with the online learning platform. Job Responsibilities: Training Coordination – General: Coordinate all aspects of inbound, outbound, and Zoom training sessions, ensuring smooth and effective delivery for Dermal Educators and clients. Respond promptly to training inquiries and provide ongoing client support for the online learning platform, The Education HUB. Assist clients with training queries, platform access, navigation, and troubleshooting on The Education HUB. Monitor and manage training class numbers, liaise with the Education Manager, and communicate model requirements to clients. Promote and administer the Travel Rebate program, ensuring all eligible clients are informed and supported throughout the process. Maintain and update the Training Calendar with Dermal Educator schedules plotted three months in advance. Communicate proactively with clients regarding training cancellations, rescheduling, and any changes to their training journey. Issue Training Certificates and monitor Competency Checklists in a timely manner. Maintain organized and accurate client communications and feedback records in Highrise. Training Coordination – Booking & Travel Management: Schedule and manage Zoom training sessions, ensuring no scheduling conflicts across Education HUB accounts. Assist clients with enrolling in inbound training sessions and manage workshop schedules accordingly. Coordinate all travel logistics for Dermal Educators conducting outbound training, including booking flights, accommodation, and car hire through Flight Centre and other providers. Prepare and distribute detailed travel itineraries t