Transport Administrator

Fowler Welch (Part of the Culina Group) operates in the fresh produce sector providing time critical logistics solutions for major retailers, growers and manufacturers across the UK. At Culina Group we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired! Due to continued growth, an exciting opportunity is now available for a Transport Administrator to join our team in Teynham on a full time permanent basis! In this role you will provide a professional and pro-active service regarding all transport administration requirements. To ensure accurate records are maintained, and reports provided as requested. Salary: £28,389 to £33,106 per annum. Working Hours: Sunday-Wednesday, 7am-7pm. Key Duties of a Transport Administrator: Support the management team with fleet related activities, liaising with service providers, arranging repairs and call outs. Daily administration of the weekly trailer servicing schedule, identifying the current user and arranging for the trailers to be stood down. Management of customer service-related incidents, liaising with customers, drivers, sub-contractors and network sites collating all required information and managing through to conclusion. Dealing with customers / retailer representatives to determine validity of any claims. Managing customer uplift return requests, ensuring product is returned to customers in a timely manner. Completing daily KPI reports for Transport Supervisor and Transport / Operations Managers. Requesting delivery bookings from retailers using web based booking portal systems. Providing assistance and support to the Operations team on a daily basis. Organising the filing of loading paperwork in an orderly fashion and arranging for archiving when applicable. Review delivery on time performance daily, investigate late deliveries and compile reports to the wider team. Direct contact with drivers ensuring accurate