UI Designer

Dovetail is the Customer Intelligence Platform for the entire organization. We unify fragmented feedback from every touchpoint, including sales calls, support tickets, and research, into a single AI-powered intelligence layer that empowers every team to build, sell, and serve with confidence. Founded in 2017, we are a team of 100+ across our offices in Sydney and San Francisco, working with thousands of teams from Fortune 500 companies to the world’s most innovative startups. The best never guess. We help teams turn the noise of thousands of customer interactions into the signal required to move faster, prioritize better, and drive revenue. THE ROLE We’re building a team of incredibly talented product designers. At Dovetail, designers are accountable for crafting world-class experiences, interactions, and solutions that improve the product for our customers, and drive user adoption. This role places a stronger emphasis on visual design, prototyping, usability testing, and evolving our design system. We're looking for someone with exceptional attention to detail who can create experiences that reflect our incredibly high bar for quality. This is a full-time, in-person first role (4 days in the office), working from our Surry Hills HQ. WHAT YOU’LL DO - Champion the customer - Naturally, the customer is at the heart of everything we do. Deeply understand customer needs, perspectives, and goals by talking to customers regularly, getting involved in research initiatives, running usability testing on your designs, participating in our community, and responding to customer feedback. - Collaborate on our product design - Work with the product team (researchers, designers, engineers, and product managers) across the entire design process to deliver new features and improve existing ones. You'll collaborate closely with the team to understand customer pain points and requirements, then design elegant, intuitive solutions that balance customer needs with business goals and tec