Underwriting Team Lead- Remote

Overview We are seeking to fill the role of Underwriting Support Specialist. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners. Responsibilities The Underwriting Team Lead plays an integral leadership role within the Mortgage Assistance business unit. Under general supervision of the Underwriting Supervisor, the Underwriting Team Lead will be responsible for the quality assurance of all work performed within the Underwriting department; specifically, performing monthly quality control audits reviewing foreclosure sale date reports and assisting the Underwriting Supervisor in identifying process gaps mentoring the team. • Attend and participate in all team meetings • Perform Quality Control audits on each staff member monthly • Monitor the loss mitigation pipeline and identify any gaps in our review • Review foreclosure sale date report and ensure all files with FC sale dates are addressed • Ensure daily reports are pulled and available to management • Answer inbound phone calls, return voicemails, escalations, and all other requests within 24 hours from receipt • Handle all written and verbal correspondence professionally between the homeowners, client, investor, insurer, subordinate lien holders, real estate agents, consumer credit counseling services, and foreclosure attorneys • Assist with new hire training, including audit of all files during initial training period • Able to train and underwrite to all investor guidelines • Able to react to change productively and handle other essential tasks as assigned • All other duties as assigned. Qualifications • High School Diploma or equivalent required. • 3 years Collections, Loss Mitigation, or other mortgage banking, mortgage servicing or real estate related experience • Proficient in all Loss Mitigation workout types and all agency (FHA, VA, FNMA, FHLMC) guidelines • Proficient in MS Office Windows, MS Word, MS Excel, MS Outlook • LPS/MSP