Vice President, Customer Growth

At AbsenceSoft, we’re transforming the employee experience. Our secure, intuitive technology helps employers bring humanity, certainty, and efficiency to some of the most complex moments in the workplace. Built by HR professionals for HR professionals, we’re proud of where we’ve been and even more excited about where we’re going. AbsenceSoft is looking for a Vice President, Customer Growth to lead the revenue engine that drives value from our existing customer base. This is a sales-focused leadership role owning renewals, upsell, cross-sell, and account expansion across our full customer portfolio — from Mid Market employers to large enterprises and TPAs. You'll build, coach, and scale a team of Account Managers, setting quotas and pipeline targets while personally driving high-stakes renewal and expansion negotiations with key accounts. Working closely with Customer Success, Product, and Marketing, you'll ensure that product adoption and customer health translate into measurable growth revenue. The ideal candidate is a results-driven commercial leader with a deep track record of exceeding renewal and expansion targets and building high-performing quota-carrying teams. WHAT YOU'LL DO Define and execute a revenue growth strategy for our existing customer base, focused on renewals, upsell, cross-sell, and account expansion Lead, coach, and scale a team of Account Managers, setting quotas, pipeline targets, and performance metrics tied directly to renewal and expansion revenue Own the renewal process end-to-end, driving on-time renewal rates and negotiating contract terms across the customer base Identify and execute upsell and cross-sell opportunities within existing accounts, partnering with Product and Marketing to align offerings to customer needs Partner closely with Customer Success leadership on account health signals and adoption data to inform expansion strategy and timing Build and manage forecasting and pipeline reporting for the Account Management function,