Virtual Case Manager Assistant - Personal Injury

Avrek Law Firm is a plaintiff-side personal injury practice representing injured clients across eleven U.S. states. We help clients pursue compensation after accidents and injuries—often during one of the most stressful and unfamiliar periods of their lives. We are expanding our case management team to provide our clients with the attention, responsiveness, and support they deserve. This is not a call center or scripted role. You will be responsible for managing an assigned caseload, maintaining regular communication with clients, and helping move cases forward efficiently and accurately. Location: Remote, Philippines-based Schedule: Monday through Friday, 9:00 a.m. – 6:00 p.m. US Pacific Time (night shift in the Philippines) Reports to: Case Manager Supervisor Employment Type: Full-time, regular Preferred Background: Nursing, allied health, medical records, or related healthcare experience Responsibilities: Serve as a primary point of contact for an assigned caseload of injured clients, building strong relationships based on trust, empathy, and professionalism. Maintain regular communication with every client, including when there are no significant case updates, to ensure clients remain informed and supported throughout the process. Request, track, organize, and review medical records and itemized billing from treating providers. Build and maintain an accurate treatment chronology for each case, including providers, treatment dates, procedures, and treatment gaps. Monitor each client’s treatment progress and identify when treatment has concluded or the client has reached maximum medical improvement. Identify missing records, unexplained treatment gaps, outstanding liens, and other documentation issues, and follow through to resolve them. Coordinate with medical providers, insurance adjusters, and lien holders as directed. Accurately document all client communications, case activity, and follow-up items in Litify, our case management system. Escalate legal question