Virtual - Comcast Business Sales - Loyalty

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary Responsible for supporting Comcast Business Services in their efforts to retain our existing customer base through working with existing customers that are either requesting disconnect of service or who have been identified as being part of a customer subset with high propensity to request disconnect of service. Empathizes with clients, helps them resolve outstanding issues and renegotiates the terms of their agreement. Supports “value our customer” campaigns such as customer satisfaction surveys, contract renewals, or other initiatives. Works with moderate guidance in own area of knowledge. Job Description Core Responsibilities Delivers monthly performance results in Product sales, Revenue and customer retainment Uses active listening, empathy and assumes ownership of customer issues through to resolution. Communicates a professional sense of urgency, with various departments, in an effort to rectify customer issues. Minimizes churn by strategically offering product bundles and price points that meet the needs of the customers' budget and business applications and expands their product mix with Comcast . Utilizes established conversation frameworks, business discovery techniques, and customer engagement strategies to deliver consistent and positive customer experience. Adheres to established sales, loyalty, and operational guidelines to effectively id