Virtual Medical Assistant Administrative and Reception Support

Virtual Medical Assistant Administrative and Reception Support Remote | Chiropractic Clinic | 30 Hours/Week | $6/Hour U.S. Eastern Time | Target Start Date: Early August 2026 About the Role We are looking for a highly organized, professional, and dependable Virtual Medical Assistant to support a chiropractic clinic. This position will focus primarily on reception, patient communication, scheduling coordination, documentation, and administrative support. You will serve as a key point of contact for patients and work closely with a small, collaborative clinic team. The ideal candidate communicates confidently over the phone, manages multiple responsibilities efficiently, and remains calm and solution-focused when handling urgent or emotional patient concerns. Key Responsibilities 1. Reception and Patient Communication Handle inbound and outbound calls through the clinic's VoIP system, screen routine inquiries, assist patients, and route urgent concerns to the appropriate team member. Monitor text messages, platform chats, and voicemails, respond to basic questions, coordinate appointment requests, and prioritize messages requiring immediate action. Provide a professional and welcoming patient experience while managing multiple communication channels and supporting the clinic's daily workflow. 2. Scheduling and Care Plan Tracking Coordinate appointments, address scheduling requests, and ensure updates are accurately communicated to patients and the in-office team. Track each patient's progress from the initial evaluation through care plan presentation, acceptance, and follow-up using project management and clinic systems. Enter care plan information, checklists, timestamps, and reminders into the electronic medical record system to ensure timely follow-up. 3. Documentation and Intake Support Pre-populate reassessment forms using existing patient information so documents are ready before the patient arrives. Review new patient onboarding requirements and confirm that in