Virtual Medical Assistant Insurance Verification, Disability and FMLA Support

Insurance Verification, Disability and FMLA Support Remote | Neurology Facility | 40 Hours/Week | $6/Hour Role Overview The Virtual Medical Assistant will support a neurology facility with insurance verification, disability-related documentation, medical records requests, patient communication, and general administrative duties. This role requires someone who is highly organized, comfortable handling sensitive patient information, and capable of managing multiple requests accurately and professionally. The ideal candidate should have prior experience supporting a healthcare facility, particularly with insurance, patient documentation, medical records, and electronic health record systems. Key Responsibilities Insurance Verification Verify patient insurance eligibility, coverage, benefits, and financial responsibility. Contact insurance companies to clarify incomplete or conflicting information. Document verification results accurately in the patient's electronic health record. Disability and ADA Accommodation Requests (Americans with Disabilities Act) Receive and organize disability-related and ADA accommodation requests. Collect required documents and route requests to the appropriate provider or team member. Track pending requests and follow up to support timely completion. FMLA Documentation (Family and Medical Leave Act) Receive, review, and organize FMLA forms and supporting documents. Upload forms to the patient record and route them to the provider for clinical completion. Track deadlines and securely return completed forms to authorized recipients. Medical Records Requests Receive and review medical records requests and patient authorizations. Retrieve and organize the requested records according to facility procedures. Securely release records and document all actions taken. Patient and Telephone Support Answer incoming calls and respond to patient questions within the scope of the role. Document messages accurately and create telephone or office encounters