Virtual Medical Receptionist/Administrative Assistant

We are seeking a proactive, highly organized, and exceptionally articulate Virtual Medical Receptionist/Administrative Assistant to manage clinical operations for a busy medical practice based in Nashville, Tennessee. This role goes beyond basic phone reception. We need a sharp administrative partner who can take full ownership of our clinical inbox, review outside medical records, track outstanding orders/referrals, and handle high-volume patient communications. Because you will be interacting daily with our Southern patient population, an exceptionally clear, neutral, and easy-to-understand English phone voice is a non-negotiable requirement for this position. Schedule & Working Hours Status: Full-Time (40 Hours / Week) Schedule: Monday – Friday, 8:00 AM – 5:00 PM EST (US Eastern Standard Time) VA's Top 3 Daily Tasks Clinical Inbox & Documentation Management: Triage the EMR inbox, route messages, and review/summarize incoming medical records (ER, hospital, specialist, labs, imaging) for provider review. Patient & Phone Communications: Handle inbound and outbound patient calls via WOW VOIP , documenting all interactions clearly in the patient chart. Patient & Care Follow-Up: Track and follow up on outstanding referrals, lab/imaging orders, prior authorizations, and flagged administrative items until fully resolved. Core Responsibilities Athena Clinical Inbox Triage: Systematically organize, manage, and process messages within the clinical inbox, recognizing urgent issues and escalating provider-worthy items immediately. Records Review & Summarization: Gather, review, and summarize outside medical documents (hospital discharge summaries, specialist notes, diagnostic imaging) to prepare charts for provider review. Phone & Care Coordination: Command inbound and outbound call lines using WOW VOIP , delivering warm, professional, and clear communication while documenting all touches in the EHR. Referral & Prior Auth Support: Track open orders and external referrals, fol