Voluntary Claims Specialist - Remote Opportunities Available (Charlotte, NC, US)

Alternate Locations: Work from Home; US All Regions Work Arrangement: Remote : Work at home employee residing outside of a commutable distance to an office location. Relocation assistance: is not available for this opportunity. Requisition #: 76325 The Role at a Glance We are excited to bring on highly motivated Voluntary Claims Specialist to staff our ever-growing claims organization. As a Voluntary Claims Specialist you will be responsible for administering, processing, and adjudicating Accident, Critical Illness, and Hospital Indemnity claims for our members. You'll complete a thorough training to develop new skills and give you the confidence you need to be successful. If you enjoy working in a fast-paced team environment from the comfort of your own home, then please read on! What you'll be doing Communicating with claimants, employers and various medical professionals through phone and e-mail to gather information regarding Voluntary Claims. Leveraging knowledge of coverage, contract provisions, eligibility & benefits as well as other appropriate resources (e.g., other internal teams, practices/procedures, etc.) to review submitted claim information for payment. Applying core knowledge of voluntary insurance products and claims processes to review questions/concerns and provide specific information to internal/external stakeholders Making routine & non-routine decisions under close supervision, applying limited discretion within role except for matters of significance. Providing exceptional customer service and proactively recognizing customer and claimant needs and areas of opportunity. What we’re looking for Must haves: High School or GED 0-1+ Years of general experience Strong written and verbal communication skills Excellent organizational skills with the ability to multi-task Nice to haves: Experience with Voluntary Claims (Hospital Indemnity, Accident and Critical Illness) Application Deadline Applications will be accepted through August 7th, 2026, and t