VP, Executive Partner

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future. About This Role: Forrester Research is seeking an Executive Partner to work with executives in customer experience and digital leadership roles who are responsible for driving strategies that put customers at the center of their organization’s leadership, strategy, and operations to maximize growth. Forrester’s VIP service tier meets the unique needs of clients that drive or influence customer experience, marketing and digital business, who are typically the most senior leaders focused on delivering exceptional customer experiences at $1B-plus organizations. These clients have overall responsibility for leading the shift to customer obsession, defining a customer experience that aligns with the brand promise, and establishing the customer-centric strategy and operating model to deliver business outcomes both today and into the future. The CX Executive Partner is responsible for developing and maintaining strong relationships with clients. This individual will serve as a strategic business advisor to our top clients by challenging their thinking, coaching them, and providing actionable feedback on their activities and deliverables. The CX Executive Partner also supports new business development both within existing client relationships and for new accounts. This position reports to the vice president and VIP team lead for customer experience executives. The CX Executive Partner is accountable for client value delivery, satisfaction, retention, ongoing en