Wealth Platform Support Analyst

Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what’s next. Our success hinges on our people and that’s our secret for longevity. We are a team of passionate professionals and everything we do is guided by our purpose – placing the power of good advice into more hands, we go further to understand the needs of our clients and what matters most to them. We’re here to help them make significant decisions with confidence, provide strong foundations for the future and guide them towards their goals. What will you be doing? We’re seeking a talented individual to join our team in Glasgow, which is responsible for focusing on the operational support of our Core Wealth platforms and the associated users of these. Working closely with both business stakeholders and our third party platform providers, the role develops a deep understanding of how the systems work, to provide technical support in investigating and resolving issues, and triaging requests. As Wealth Platform Support Analyst, your responsibilities will include among others: Level 2 technical support of our core Wealth Management platforms Work with our suppliers and internal development teams in incident, request, and change management processes Prioritising technical issues based on impact and urgency while managing a queue of incidents and requests, ensuring work notes are maintained Provide support for application configuration, releases and upgrades. Problem analysis and resolution for application problems, in conjunction with the business users and third party suppliers where necessary. Participation in testing and release management. To be successful in this role, you should: Previous experience of working in Wealth Management or similar with an understanding of Portfolio management suites and trading platforms Previous experience in an Application Support role or similar Proficient IT ski