Workforce Quality and Performance Administrator (925586)

The Quality & Performance Administrator plays a critical leadership role in ensuring the integrity, compliance, and performance of WIOA Adult and Dislocated Worker programs. This position is responsible for the ongoing review and quality assurance of case files, documentation, and service plans to ensure federal, state, and contract requirements are met. The Administrator oversees performance metrics, anticipates trends through predictive analysis, and guides staff in real-time course corrections to drive successful outcomes for both participants and the organization. Essential Duties and Responsibilities: Conduct regular and systematic monitoring of WIOA case files to ensure: All eligibility documents are present, valid, signed, and appropriately redacted. Individual Employment Plans (IEPs) are participant-centered, detailed, and reflect both short- and long-term goals aligned with career pathways. Measurable skills gains, credentials, and outcomes are properly documented in case management systems. Track contract performance goals and federal performance indicators (e.g., employment rate, median earnings, credential attainment, local area benchmarks) to ensure targets are met or exceeded. Develop and implement a continuous quality improvement process, including file audits, staff feedback, and corrective action planning. Utilize data-driven tools to support predictive analysis and performance forecasting, such as: Excel Pivot Tables & Dashboards, Power BI State Reports / SC Works Online Services (SCWOS) FutureWorks / Geographic Solutions Reports Customized performance trackers Prepare and present performance and quality reports to leadership and funders Partner with frontline managers and staff to provide coaching and accountability, ensuring corrective actions are implemented and sustained. Lead internal file reviews prior to state and federal monitoring visits; ensure readiness and responsiveness to findings. Support the design and delivery of staff development