XTN-F0FE942 | CUSTOMER SUCCESS MANAGER

We are seeking an exceptional Customer Success Manager (CSM) to join our Digital Customer Success Team. In this role, you will drive scalable, data-informed customer engagement motions that accelerate adoption, reduce risk, and improve customer outcomes across a broad portfolio of Zoom customers. You will serve as a trusted advisor—leveraging digital programs, actionable insights, and repeatable frameworks to guide customers through onboarding, adoption, and renewal readiness of key Zoom solutions. Zoom Communications is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Work Where You Work Best: Thrive in a fully remote environment from your own home office. Protect Your Loved Ones: Access comprehensive, top-tier healthcare coverage for you and your dependents. Prioritize Your Peace: Take advantage of extensive mental wellbeing programs designed for you and your family. Unplug and Explore: Enjoy a highly competitive vacation policy that gives you the time you need to disconnect. Belong From Day One: Step into a workplace culture deeply rooted in empathy, diversity, and genuine inclusion. Customer Engagement & Value Realization Serve as the customer's trusted advisor through scalable 1:1 and 1:many engagements. Drive activation, adoption, and product stickiness through customer education, digital programs, webinars, and targeted lifecycle motions. Support customers across a scaled book of business by combining data signals, playbooks, and structured outreach to influence customer outcomes at volume. Execute adoption reviews using data-driven templates to showcase value realization, highlight adoption progress, and align on success metrics with key stakeholders. Onboarding & Product Enablement Lead scaled onboarding and training sessions, ensuring customers adopt key workflows quickly and effectively. Facilitate customer workshops—individually or at scale—to map use cases, reinforce best pra