AI Solution Engineer

ABOUT BROCCOLI We work with plumbing, HVAC, and electrical contractors — the people who keep homes running — and we replace fragmented tools and manual workflows with AI agents that actually do the work. Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue — fully integrated into systems like ServiceTitan. We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we’ve built. Today: - Hundreds of contractors use Broccoli to run their front office - We’ve grown from $0 → millions in ARR in under a year - We’re trusted by both single-location operators and the largest PE-backed roll-ups - Raised $25M+ from Khosla Ventures and YC THE ROLE We’re hiring an AI Solution Engineer to help our customers successfully adopt and operate Broccoli in their day-to-day business. This is a highly technical, customer-facing role for someone who enjoys troubleshooting complex issues, working directly with users, and partnering cross-functionally to improve product quality and customer outcomes. You’ll be on the front lines helping contractors and internal teams resolve issues, surface patterns, and make our AI systems more reliable over time. You’ll work closely with Engineering and Customer Success to solve problems quickly, improve internal processes, and help shape how support operates as we scale. WHAT YOU’LL DO - Resolve customer issues across product, workflow, and technical support queues - Troubleshoot deeply using logs, internal tools, SQL, and other debugging workflows - Investigate issues related to AI agents, call flows, messaging, booking workflows, and platform integrations - Partner with Engineering and Product to escalate bugs, document patterns, and close feedback loops - Communicate clearly with customers and internal teams about issues, expectations, and resolutions - Help define and improve support processes, documentation, and quality standards as the te