Application Support Engineer-II

ABOUT TEKION: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe. Application Support Engineer II Responsible for independently managing complex application support issues, ensuring operational continuity, and driving improvements in system performance and end-user experience. This role requires strong technical troubleshooting skills, collaboration with cross-functional teams, and ownership of key support processes and service delivery metrics. Key Roles & Responsibilities: • Investigate and resolve advanced application issues, coordinating with Engineering and Product teams as needed. • Perform in-depth analysis of logs, queries, and system behavior to identify root causes and implement corrective actions. • Lead efforts in automating routine tasks and enhancing support workflows to improve resolution times and service quality. • Maintain and improve internal documentation, runbooks, and knowledge base content. • Support the rollout of new features and releases, including validation and post- deployment monitoring. • Act as an escalation point for junior support engineers, providing technical guidance and mentoring. • Par