Customer Success Specialist

We are a well-funded start-up that has developed and commercialized a first-of-its-kind machine learning-enabled SaaS platform that automates warranty claims processing for franchise automotive dealerships and OEMs. If you have ever wanted to work for an exciting and fast-growing company in the automotive software space then this is the job for you! We are a first-to-market leader experiencing rapid growth and are seeking an experienced Customer Success Specialist. Why WarrCloud ? At WarrCloud , we’re committed to excellence in customer support and innovation within the automotive industry. We empower our team members to make a meaningful impact on dealership success, supporting personal growth and a collaborative, customer-centric culture. Top Reasons to Work with Us 100% Remote opportunity Competitive salary + bonus Stock Options Health care, 401k and other benefits Stable / Fast Growing / Exciting company Chance to work with first of its kind AI/ML technology Awesome company culture! What You Will Be Doing As a Customer Success Specialist (CSS) at WarrCloud , you’ll be a strategic advisor and trusted partner for our dealership clients, helping them unlock the full potential of WarrCloud ’s solutions along with improving the dealership operations. You will drive product adoption, reporting analytics, financial analysis within automotive warranties, customer satisfaction, and long-term loyalty by building strong relationships, addressing customer needs, and facilitating engagement. This role is pivotal in transforming how dealerships utilize technology to enhance operational efficiency and customer satisfaction. Key Responsibilities CSS Level 1 Focused on direct customer engagement, reporting analytics, onboarding, and performance management: Customer Engagement: Lead scheduled dealer meetings, ensuring action items are met by both WarrCloud and the dealership to keep clients aligned and engaged. Account Management: Guide new customers from onboarding through ongoi