Business Analyst I/II - Insurance platform

WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. WHO YOU ARE: We’re looking for a Senior Business Analyst with 5+ years of experience who thrives on solving problems,eliminating ineƯiciencies, and improving processes through automation. You’re detail-oriented, analytical,and equally comfortable rolling up your sleeves to troubleshoot issues or stepping back to guide and mentor others. In this role, you’ll partner closely with Product and Operations to automate transaction workflows, uncover bugs, support root cause analysis, and may also lead a small team of Business Analysts to drive continuous improvement. WHAT YOU’LL DO: • Partner with Product & Operations to identify manual, repetitive transaction processes that can beautomated • Document business requirements and functional specifications for automation of transaction flows • Analyze and investigate system/data issues, supporting bug identification and resolution tracking • Collaborate with Engineering to ensure business needs are accurately translated into automated solutions • Support UAT and validate outcomes for automation fixes or improvements • Create documentation, workflows, and SOPs for automated processes • Use data to measure automation success, identify gaps, and recommend improvements • Write and run basic SQL queries to support analysis, validation, and troubleshooting • Mentor and guide junior Business Analysts; may manage a small BA team WHAT YOU’LL NEED: • Bachelor’s/Master