Client Services Representative

Our client is seeking a customer-focused Client Services Representative to provide exceptional support to clients through phone, email, and chat. In this role, you will be responsible for assisting clients with inquiries, resolving concerns, educating users on products and services, and ensuring a seamless customer experience. You will work closely with internal teams to support client needs while building strong, long-term relationships. This is an excellent opportunity for someone who enjoys helping customers, thrives in a fast-paced environment, and is passionate about delivering outstanding service. Responsibilities Provide exceptional customer support via phone, email, and chat in a professional, friendly, and empathetic manner Respond to client inquiries and resolve issues while meeting team response and resolution time goals Educate clients on background screening services, required documentation, and the adverse action process Assist clients with creating user accounts, processing orders, and navigating the background screening platform Train new clients on the billing process and system functionality Collaborate with internal departments to obtain necessary information and documentation required to complete searches Build and maintain positive relationships with clients by delivering timely and accurate support Perform other administrative and client service duties as assigned Requirements At least high school diploma or equivalent At least 1–2 years of experience in a client services or customer support role within a call center environment Strong verbal and written English communication skills Excellent customer service and problem-solving skills with a positive, solution-oriented mindset Ability to work independently while collaborating effectively with a team Strong organizational skills with the ability to manage multiple tasks simultaneously Proficiency with Google Workspace (G Suite) and Microsoft Office applications Experience using Salesforce is pr