Salesforce Administrator

Job Title: Salesforce Administrator Reports to: Director of Data & Technology Location: Remote, U.S.-based Employment Status: Full-time, Exempt Position Summary The American Institute for Economic Research educates people on the value of personal freedom, free enterprise, property rights, limited government, and sound money. The Salesforce Administrator manages, troubleshoots, builds out, and maintains AIER’s Salesforce platform to support functions across departments including fundraising and programs. This role manages system configuration, user access, data quality, automations, reports, dashboards, integrations, and ongoing platform improvements. This role works in close coordination with development staff and technology team to resolve system issues, translate operational needs into practical Salesforce solutions, and ensure AIER’s CRM infrastructure remains accurate, reliable, secure, and effective. Essential Duties and Responsibilities Manage and maintain AIER’s Salesforce environment, including users, permissions, security settings, objects, fields, page layouts, reports, and dashboards Troubleshoot and resolve system errors, data issues, automation failures, integration problems, and user support requests Build and improve Salesforce workflows, flows, reports, dashboards, and other configurations based on organizational needs Maintain accurate donor, prospect, gift, grant, and engagement data Manage data imports, exports, updates, deduplication, and routine data-quality reviews Work with fundraising and development staff to understand business needs and translate them into practical Salesforce solutions Maintain integrations between Salesforce and AIER’s fundraising, communications, payment, and other technology platforms Test and deploy system changes while maintaining clear documentation Train and support staff in the effective and consistent use of Salesforce Monitor Salesforce releases, platform performance, security, and opportunities for continued imp