Customer Care and Sales Specialist I - Business

Job Description: Job Description At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. Under general supervision and direction, the Business Care Specialist I serves as a consultative sales and service expert for business customers. This role resolves customer inquiries, escalations, and billing issues while proactively identifying opportunities to upsell, cross-sell, and recommend tailored solutions that align with the customer’s overall business needs. Deliver high-quality support to business customers by resolving inquiries, escalations, and billing issues accurately and efficiently. We are open to hiring remote if we find the right talent in any of these states (AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT, VT). What you will do to contribute to the company's success Deliver high-quality, end-to-end customer support by resolving inquiries, escalations, and billing issues accurately and efficiently Act as a trusted advisor, uncovering customer needs through effective discovery and recommending the most appropriate products, services, and solutions Identify and execute upsell and cross-sell opportunities that enhance the customer’s experience, value, and long-term relationship with the company Ensure a seamless customer experience by coordinating service changes, installations, and post-installation support Own the customer interaction, resolving the reason for the call while expanding the conversation to address broader business needs Maintain accurate account documentation and leverage systems like Salesforce and ACP to track, manage, and optimize customer interactions and sales outcomes Collaborate with cross-functional teams t