Customer Operations Specialist

Customer Operations Specialist (Contracts, Salesforce & DocuSign) Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago , one of our clients is hiring a Customer Operations Specialist to manage contract lifecycle operations, Salesforce CRM accuracy, and customer operational workflows. This is an execution-focused role where you’ll oversee contracts from initiation through execution, maintain accurate customer records, coordinate contract follow-ups, and support recurring revenue operations. If you’re highly organized, detail-oriented, and enjoy structured operational work, this is a great opportunity. Responsibilities Contract Management & Execution Manage customer contracts from initiation through execution. Maintain accurate contract records, terms, and customer information. Ensure documentation is complete, compliant, and audit-ready. Organize and maintain contract documentation. CRM & Contract Tracking Maintain contract trackers using Excel or Google Sheets. Monitor renewals, contract status, and account updates. Update Salesforce with accurate customer and contract information. Maintain clean, organized CRM records. Customer Communication Contact customers regarding contract execution and follow-ups. Explain pricing, service agreements, and contract details. Send agreements through DocuSign and follow up until completion. Record customer interactions within Salesforce. Revenue Operations & Documentation Support recurring revenue operations and account updates. Assist with AutoPay enrollment and billing-related follow-ups. Prepare operational reports and maintain accurate documentation. Identify opportunities to improve contract and operational workflows. Required Experience & Skills 2–4 years of experience in customer operations, contract administration, billing operations, or operations support. Hands-on experience with Salesforce (or similar CRM) and DocuSign. Strong proficiency with Microsoft Excel and Google Sheets. Ex