Customer Service Administrator

Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired! Due to continued growth and new customer contracts, our Desborough site are now recruiting for a Customer Service Administrator to join their friendly team on a full time permanent basis. Salary: £26,500- £28,500 per annum, depending on experience. Working hours: Monday-Friday, starting between 8am and 10am, finishing between 4pm and 6pm. As a Customer Service Administrator, it is your responsibility to support the day to day administration of the Customer Services operation. You will offer outstanding contract support and customer service in a fast-paced friendly environment and provide a continuous professional and dedicated service. Key Duties of a Customer Service Administrator include: Resolving various customer service queries and requests in a timely manner. Creating daily, weekly and monthly service and export reports. Chasing orders and resolving delivery issues. Checking daily order audits and ensuring accurate information. Planning parcel traffic orders and necessary communications. Planning and communicating export order collections with hauliers. Managing special delivery orders and cost control. Using and updating the customer web-based order confirmation systems and ensuring full compliance. Creating monthly KPI packs for review meetings. Liaising with personnel across different levels (Shift Managers, Transport Coordinators, Stock Control, Central Customer Service & Client Support Colleagues). Maintaining client SAP stock system accuracy. Strong communication skills with the ability to build rapport. Computer literate with a good working knowledge of MS Office applications and WMS functions. Excellent organisati