Customer Service Administrator

CML (Part of the Culina Group) provides integrated supply chain services and expertise for food and drink products that require strict refrigerated temperatures to the discount retailers. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired! The purpose of a Customer Services Administrator is to support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service. Part-time | 20 hours per week | 12-month FTC Shift Pattern: 21:30 to 06:00 (Night shifts) Salary: £15,005 per annum Answering calls for both internal and external personnel. Problem solving for client, customer and Internal departments. Meeting customer and client expectations. Resolving customer and client queries. Collating accurate information for client KPI packs and internal business reporting. Maintain a high level of customer/ client focus. Provide various reports for clients in a timely manner. Check PODs have cleared on the system, investigate and clear down unallocated POD’s. Chase outstanding POD’s from hauliers, depots, etc. Ensure the completion and circulation of reports to relevant stakeholders. Other administration tasks as determined by the Customer Service Manager. Passion for delivering an exceptional customer service experience. Attention to detail/ accuracy. Good geographical knowledge. Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook. SAP experience. Excellent communication skills in order to deliver accurate information. Ability to work in a fast paced environment. Conscientious and reliable with adaptable attitude. As part of our drive to make CML a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognisi